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Safety and First Aid

The OCCC Security team’s mission is to provide a safe and friendly environment for everyone. Center security detail maintains 24-hour hour security, overseeing all public areas, concourses, back of house areas, parking lots and related exterior grounds. Additionally, we maintain an extensive relationship with the Orange County Sheriff’s Office, as well as many federal law enforcement agencies. The Orange County Sheriff’s Office assigns deputies to the facility on a regular basis.

Review the tabs below for more information or email with any questions or inquiries.


In the event of an emergency, please dial 911.



For non-emergencies, dial ext. 5-1119 for the West Building or dial ext. 5-7119 for the North/South Building from any house phone. The security division can be contacted from outside the convention center by dialing (407) 685-1119 or (407) 685-7119.


Lost & Found

For lost and found, contact Show Management (event organizers) during the event or contact OCCC Security: 

West Building: (407) 685-1119 
North/South Building: (407) 685-7119



The West Building Security Command Center is located at Dock 7. The North/South Building Security Command Center is located in the South Loading Dock.

The Security Command Centers are staffed seven days a week / 24 hours a day.

Security Officers are on duty seven days a week / 24 hours a day.

OCCC Security Officers are uniformed with the majority being First Responder qualified.

The Security Division is responsible for all traffic related issues as they pertain to the Convention Center Complex, docks and satellite parking facility located at Destination Parkway.

Locations of first aid stations are listed below. Availability of first aid stations is dependent upon event activity.

West Building First Aid Rooms

  • Med 1 – Located near W240
  • Med 2 – In front of Hall WD2 (W224)
  • Med 3 – In Central Lobby (Hall WC)
  • Med 4 – Level 1 Lobby (below Hall WA)

North/South First Aid Rooms

  • Med 5 – South A–Dock Side
  • Med 6 – South B–Concourse–Level 2
  • Med 7 – North B–Dock Side
  • Med 8 – North A–Concourse–Level 2

As a major metropolitan area, Orange County is home to industry-leading healthcare experts. Should your stay here require medical attention, the nearest hospital is:

Dr. P. Phillips Hospital

9400 Turkey Lake Road
Orlando, Florida 32819
 (407) 351-8500

Ensuring guest and employee safety is a cornerstone of operations at the Orange County Convention Center. Our Emergency Procedure Plan was developed with the OCCC’s core value of safety in mind. It is intended to be a blueprint for the effective management of a crisis or disaster situation at the convention center.

Clients must, at all times, conduct their activities with full regard for public safety. The OCCC asks for client assistance by supporting the procedures outlined in the Emergency Procedure Plan through cooperation and active listening in the event of an emergency. It is critical that, as facility users, all clients review this plan with their staff and their contracted event security service provider.

Emergency Procedure Plan (PDF)

Get In Touch

Orange County Convention Center

P.O. Box 691509

Orlando, FL 32869-1509

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Toll Free :

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(407) 685-9800

(800) 345-9845